Getting Ready for Service

No, it is not necessary. While we love meeting and catching up with our clients, we are happy to lock up on the way out. If you do plan on being away during your cleaning, please allow us access to all parts of your property that require cleaning.

• Ensure that all of your doors and windows are completely shut.
• Ensure that we have access to all parts of your property.
• Ensure that we have access to a working water source.
• Ensure that all of your pets and children are inside the home.
• Please move any patio furniture or other window sill items that are obstructing access to your windows.

What if it rains on the day of service?
In order for us to maintain our schedule we do continue to schedule window cleaning jobs even if there is rain on the forecast. We are able to clean windows in light rain but if there is heavy rainfall we will reschedule. Rain typically does not affect freshly cleaned windows but if you happen to see any spots within 7 days please let us know and we will touch up the windows for you for free.

Our window cleaning terms of service:
Regular window cleaning does not include the removal of any of the following:
Glue, paint, artillery fungus, calcium, mineral deposits, or any adhesives.
For any of these situations in particular removal of paint or hard water stains, a tempered glass waiver must be signed.

• Move all furniture/ items away from service area prior to our arrival. (crews can help move items at additional cost)
• Please ensure that all of your doors and windows are latched shut.
• Please ensure that we have access to all parts of your property.
• Please ensure that we have access to a working water source.
• Please ensure that all of your pets and children are inside the home.

Our pressure washing terms of service:

We are not responsible or liable for any of the following:
Pre-existing damage to any parts of your home including siding, fascia, roofing, windows, screens, concrete, pavers, stonework, brick, tile, decks, fencing, gutters, or roofing.

Standard pressure washing does not include the removal of rust, oil, grease, glue, paint, caulk, concrete, or any other non-organic material from your surfaces.

• Please ensure that we have access to all parts of your property.
• Please ensure that we have access to a working water source.
• Please ensure that all of your pets and children are inside the home.
• Please let us know which garbage bin you would like us to dispose of all of the debris that is extracted from your gutters.

Our gutter cleaning terms of service:
We are not responsible for any pre-existing damages to your gutters or your siding. we are not responsible for the outcome of your gutters in any way if they are not in good condition or any of the following criteria is present: loose nails rotting wood or any visible detachment of the gutter from the house. If your gutters need downspout clearing we do offer this service but we do not provide underground clearing of the downspouts.

• Please ensure that we have access to all parts of your property.
• Please ensure outdoor outlets are working and accesable.
• Note where your preferred plug-in locations are (we’ll help plan power distribution).

If you are home during the cleaning payment is due upon completion of our service. You may pay in the form of check, or credit/debit card. If you are not home during the cleaning service then we will email you an invoice with a link to a payment portal which you can then pay with a credit card. Payment is due within three business days of the sent invoice.

All commercial cleaning services are subject to net 30 payment terms. You will be emailed an invoice with a link to a secure payment portal.

We request a minimum of 24hr notice for any cancellations to your scheduled service. Cancellations with less than 24hrs notice will incur a $50 fee of the scheduled service charge.